INC-3001 · P1
Tiwizi Bank's customer area keeps going down and coming back: servers are being replaced in a loop
Casablanca · AWS account eu-west-1 · Tiwizi Bank · 07:55
Tiwizi Bank is a fictional online bank based in Casablanca. Its customer area
(espace.tiwizibank.ma, a Java Spring Boot application) runs on an EC2 Auto Scaling group
asg-tiwizi-espace-client behind an Application Load Balancer.
Last night, two changes went out together: version 7.3 of the application (new AMI)
and a rewrite of the platform team's Terraform code (“moving to the shared module”). Since
23:00, monitoring shows instances waltzing: Launching, Terminating, Launching… Customers
get 503s every other time, and the call center is overwhelmed.
You are the on-call production engineer, with the AWS CLI v2 (region eu-west-1).
The application team swears that 7.3 “starts as usual”.
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