INC-3506 · P1
Deed archiving: document uploads hang for 60 s and then fail, while the storage is “69% full”
Fez · Route d'Imouzzer server room · bastion-wa · Tuesday 09:05
Wathiqa Archives (a fictional company, Fez) digitises and stores the deeds of 420 notary offices. The
documents are uploaded by the document management application ged-app-01 into S3 object storage served
by the RADOS Gateway rgw-wa-01, on top of a Ceph cluster of 12 OSDs on 4 servers (×3 replication).
On Friday, a disk in osd-wa-04 was replaced (osd.11); the operation was declared complete on Monday.
Since 08:40 this morning, every upload hangs for 60 seconds and then fails; browsing works.
The dashboard shows 69% of space used. The application team blames the gateway, the storage team
has seen “slow ops on osd.5” and suggests restarting osd.5.
You are a level-3 storage engineer on bastion-wa (root SSH; the ceph CLI is available on mon-wa-01).
Mission: make writes possible again without any risk to the data (no deed may be lost).
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