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INC-3308 · P2

The parcel tracking server is full… even though 27 GB were just deleted

Casablanca · Aïn Sebaâ server room · trk-sl-02 · Monday 08:40

Sahara Logistique (a fictional company) delivers parcels all over Morocco. The tracking service (Java application, systemd unit tracking) receives the couriers' scans and writes them to /data.

On Sunday at 22:10, monitoring reported /data at 98 %. Reda, on call, found a 27 GB file /data/logs/tracking/tracking-debug.log and deleted it with rm. He closed the alert… which reopened at 06:30: /data is at 100 %, and the couriers' scans have been failing since this morning.

Your mission: understand why the space did not come back, free it without losing any parcel data, and keep it from happening again.

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