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INC-3311 · P1

Online ticketing: “503 Service Unavailable” right after the API update

Casablanca · Sidi Maârouf datacenter · lb-ab-01 · Monday 06:48

Assalam Billetterie (a fictional company) sells coach and concert tickets on assalam-billet.ma. The HAProxy load balancer lb-ab-01 sends traffic to three API servers (api-01 to api-03, port 8080).

The application team deployed version 4.2.0 of the API at 06:30, server by server. The deployment is “green”: each server started without errors. Since 06:33, the site has been showing 503 Service Unavailable and the morning's sales have stopped.

Your mission (logged on to the load balancer): put the servers back in service in HAProxy, without disabling the health checks, and validate the configuration before reloading it.

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